Communications Operator Supervisor

(2.5% salary increase effective 7/6/2019 and 2% effective 7/4/2020)

Do you have an interest in working in a challenging and rewarding career and to be part of a team that values your contributions?


The La Habra Police Department invites you to experience a challenging and rewarding career as a Communications Operator Supervisor. Committed to serving our community through teamwork and the constant pursuit of excellence, you will demonstrate the values of the organization by providing leadership, a high level of customer service, exercise independent judgment, and make sound decisions in emergency situations.  Be a part of this exceptional team. 


City of La Habra is located at Orange County’s northernmost corner; La Habra today is 7.3 square miles, with a population of nearly 62,000. A quiet bedroom community, it is conveniently located within an hour’s drive of many beaches, mountain, and desert recreation areas. The City is known for the Tamale Festival, Corn Festival, Citrus Fair, and the gem of La Habra, the Children’s Museum and Depot Theatre.


Since 1925, the La Habra Police Department has been dedicated to providing the residents of this community with a safe environment in which to live and work. This commitment to service is a tradition upheld by the men and women who serve La Habra and is reflected in all aspects of the department’s day-to-day operations.

In addition to the regular duties of traffic and law enforcement, the La Habra Police Department strives to assess the needs of the City and, working in partnership with area residents, successfully address those concerns. Since law enforcement and public safety are a city-wide concern, we actively seek the involvement of community members in all aspects of policing and welcome their participation.


Under direction of the Administrative Bureau Manager, the Communications Operator Supervisor exercises direct supervision of lead and subordinate communication operators; oversees the 24-hour operation of the communications center.

Examples of Duties

ESSENTIAL DUTIES (Duties may include, but are not limited to the following):

  • Plans, assigns, instructs, and evaluates the work and performance of subordinate staff.
  • Establishes staff schedules.
  • Approves leave time and reviews time cards.
  • Coordinates activities of staff to ensure effective coverage and prompt response.
  • Reviews records and reports prepared by other staff to ensure they are complete and consistent with policies and procedures.
  • Assists in the preparation and administration of the section budget.
  • Establishes and maintains budgetary controls.
  • Develops reports and evaluates the communication system for operational effectiveness.
  • Keeps current on changes in communication techniques and equipment.
  • Recommends policy and procedural modifications.
  • Monitors emergency alarm systems and reports repetitive false alarms to appropriate parties for corrective action.
  • Maintains records and billings for false alarms.
  • Responds to emergency and non-emergency calls.
  • Coordinates the dispatching of appropriate service providers.
  • Provides emergency instructions.
  • Maintains logs, records, and schedules of all calls received and made.
  • May be required to testify in judicial proceedings.
  • Performs other related duties as required.

Typical Qualifications

Knowledge of:

  • Principles and practices of supervision, training, and performance evaluation.
  • General knowledge of public safety and services including dispatching principles and emergency practices.
  • Computer aided dispatch system equipment.
  • Relevant state codes and municipal ordinances.
  • Radio communication and telephone equipment.

Ability to:

  • Communicate effectively in highly stressful situations. 
  • Effectively deal with difficult and/or abusive callers.
  • Exercise good judgment and make sound decisions in emergency situations.
  • Speak clearly and precisely.
  • Work independently with minimal supervision.
  • Use good judgment in applying policies and procedures.
  • Operate computer-aided dispatch equipment.
  • Effectively communicate with and elicit information from upset and irate citizens.
  • Understand and carry out oral and written directions.
  • Provide excellent customer service.
  • Testify in court.
  • Establish and maintain effective relationships with coworkers and the public.
  • Must be able to type 40 net words per minute. 
  • Must be available to work holidays and weekends as well as day, night and graveyard shifts.

Supplemental Information


Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities are as follows:
Graduation from high school or equivalent and completion of related college coursework.  AA/AS degree preferred or 60 college units completed. Four years of increasingly responsible experience as a Public Safety Dispatcher with a law  enforcement agency including one year of lead  or supervisory experience.


A valid California Class C driver’s license must be maintained at all times.  Possession of  POST (Peace Officers Standards and Training) Public Safety Dispatcher Certificate.


Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all La Habra City employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.


The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:  Work is performed primarily in a standard office setting.  Exposure to high frequency noise.

Physical Conditions:  Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange Information.  Vision:  See in the normal visual range with or without correction.  Hearing:  Hear in the normal audio range with or without correction.


To be considered for this exceptional career opportunity, please submit a City application online through the Human Resources Department webpage at www.governmentjobs.com/careers/lahabraca. Completed applications will be accepted until 5:30 p.m., Thursday, November 1, 2018. Applications will be screened and those applicants deemed best qualified will be invited for an oral interview and written exam.  Candidates must successfully pass both parts of the examination process in order to be placed on the eligibility list. The final candidate must successfully complete an extensive background, polygraph, medical exam, drug screening, employment history verification, DMV check and will also be fingerprinted.

If any accommodation is needed during the interview, please notify the Human Resources Department at least five days in advance of your scheduled appointment so that we may be able to provide a reasonable accommodation. 

This bulletin is not a contract, neither expressed nor implied.
Any provision herein may be modified or revoked.